Ordering
Q: How do I track my order?
A: You'll receive a tracking number via email once your order ships. You can also check your order status in your account.
Q: Can I change or cancel my order?
A: We process orders quickly, but contact us within 2 hours of placing your order and we'll do our best to help.
Products
Q: What sizes do you offer?
A: Most apparel comes in S through XXL. Check the size chart on each product page for exact measurements.
Q: How do I care for my ThreadLab items?
A: Machine wash cold, tumble dry low. Specific care instructions are listed on each product page.
Shipping
Q: Do you ship internationally?
A: Currently we ship within [your country]. International shipping coming soon.
Q: How long does shipping take?
A: 3-7 business days for standard shipping. Express options available at checkout.
Returns
Q: What if my item doesn't fit?
A: No problem. We offer free exchanges for size issues within 30 days.
Q: How long do refunds take?
A: Once we receive your return, refunds are processed within 5-7 business days.